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Privacy & Confidentiality


Protecting your privacy and the confidentiality of your personal information is extremely important to us. We understand the importance of your privacy and personal information and that is why we are committed to ensuring that our systems and procedures protect your personal information.

This Privacy Policy covers the entire operations of McLachlan Experiences, including our website.

What information does McLachlan Experiences collect?

McLachlan Experiences may collect two types of information: Anonymous and Personal.

Anonymous information is collected to inform us about how many people accessed this site, which pages people have visited today, etc. This information does not contain any information regarding names, addresses or any other details of a person. This information is collected specifically for statistical reasons.

Personal information is collected from you when you apply to use our services or products. This type of information is generally items such as your name, address, telephone and fax numbers and other contact information.

You may provide additional information such as a credit card number in order to provide a service or product to you.

What do we do with the information?

Anonymous information that is collected will only be used to help McLachlan Experiences monitor the use of its website. No information gathered will be provided to anyone else.

Personal information will only be used by McLachlan Experiences for the purpose for which it was provided.

McLachlan Experiences may occasionally use a third party to provide services or products. Your personal information is only provided to the third party to the extent necessary for McLachlan Experiences to provide our products and services to you and to the extent of the law.

What if you do not wish to provide us with information?

In order for McLachlan Experiences to provide you with products and services we require information about you. If you do not provide us with information then we may be unable to accept your application or provide you with products or services.

Accessing your personal information

Under the Privacy Act, you have a right to access personal information we hold about you.

McLachlan Experiences shall, on request, provide you with information we hold about you which is readily accessible and which may lawfully be provided.

If the information is incorrect you have the right to require us to amend this information.

Storage of your information

We protect any personal information we have from misuse or loss. All personal information is also protected from unauthorised access, modification and disclosure.

Access to personal information is restricted and access is only for approved purposes.

Personal information may be stored in hardcopy files, electronic data or in McLachlan Experiences software and systems.

McLachlan Experiences maintains physical security over all paper and electronic data stores.

Website security and privacy

McLachlan Experiences understands that you may be concerned about the confidentiality and security of the personal information we collect about you. Accordingly we have systems in place to ensure our online dealings with you are as secure and confidential as your dealing with us in person or on the telephone.


McLachlan Experiences does not disclose any personal information that you may have given us, such as name, address email etc, to any organisation or person outside of McLachlan Experiences and its associates.

Under no circumstances will McLachlan Experiences sell or receive payment for disclosing your personal information.

If you have any questions regarding this policy then please contact McLachlan Experiences.

  • We want to return to see more of Nepal with our 18 and 15 years old sons!

  • The stop with our guide Ray’s mother was particularly memorable.

  • We will remember our guides for their knowledge, fun and kindness.

  • I just had the most amazing conversation with the organiser of this trip and she was over the moon with how everything went!
    I cannot thank you enough! You truly are incredible with arranging these trips so thank you thank you!

    K.J. Travel agent, Sydney